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Managed & Integration Services

Reliable Managed IT & Integration Services
So You Can Focus on Your Business

Technology only delivers value when it runs reliably. Our managed services team provides proactive monitoring, ongoing support, and integration management to keep your systems performing at their best.

Get a Managed Services Quote Explore Our Services
24/7
Infrastructure Monitoring
20+
Years of Experience
APAC
Regional Coverage
Fixed
Predictable Monthly Cost
What We Offer

Two Pillars of Reliable
Technology Operations

From keeping your infrastructure humming 24/7 to seamlessly connecting your business systems — we handle the complexity so your team can stay focused on what matters.

🖥️
Managed Services
Proactive IT operations — always on, always watching
  • 24/7 infrastructure monitoring & alerting — real-time visibility across your entire environment with immediate escalation protocols
  • Application support & maintenance — ongoing health checks, bug resolution, and performance tuning for your critical business applications
  • IT helpdesk & user support — responsive tier-1 and tier-2 support for your team, available when they need it most
  • Security patching & compliance — automated and managed patching to keep your systems secure and audit-ready
  • Backup & disaster recovery management — tested, reliable backup schedules with documented recovery procedures
  • Cloud environment management — Azure and Microsoft 365 administration, optimisation, and cost governance
🔗
Integration Services
Connecting your systems for seamless data flow
  • API & middleware integration design — architecting robust connections between your platforms, built to scale and easy to maintain
  • ERP/CRM system integration — seamlessly linking Microsoft Dynamics, SAP, Salesforce, and other enterprise platforms to your wider ecosystem
  • Data pipeline & ETL management — reliable extract, transform, and load processes that keep your data clean, timely, and actionable
  • Third-party platform connectors — integrating eCommerce, payment gateways, logistics platforms, and SaaS tools into a unified data environment
  • BPO — business process outsourcing — extending your operational capability with managed outsourcing for repeatable, high-volume processes
💡
Your full tech operations team — without building one
Rather than maintaining a large in-house IT team, many of our clients choose to outsource their IT operations to us — benefiting from enterprise-grade support, specialist expertise, and proactive monitoring at a predictable monthly cost. You get a full technology operations team without the overhead of building one.
Our Approach

Proactive, Transparent &
Always Accountable

We don't just react to problems — we prevent them. Our managed services model is built on continuous monitoring, clear SLAs, and open communication at every stage.

01
Onboarding & Discovery
We take a thorough inventory of your environment, document all systems, and establish monitoring baselines — so we know exactly what "normal" looks like for your business.
02
Monitoring & Prevention
Our tools watch your infrastructure around the clock, detecting anomalies and performance degradation before they become outages. Most issues are resolved before you notice them.
03
Rapid Incident Response
When incidents do occur, our team responds fast — with clear escalation paths, defined SLAs, and direct communication throughout. No hold music, no ticket queues for critical issues.
04
Review & Continuous Improvement
Monthly reporting, quarterly reviews, and ongoing optimisation keep your environment improving over time — not just maintained. We identify opportunities to reduce cost and increase resilience.
Technologies & Platforms Managed
Microsoft Azure Microsoft 365 Dynamics 365 SAP Salesforce REST APIs SQL Server Power Platform Docker / Kubernetes ETL Pipelines Azure DevOps SharePoint
Service Commitments
🕐
24/7 Monitoring
Round-the-clock coverage with defined incident SLAs
📊
Monthly Reporting
Full transparency on uptime, incidents, and performance
💰
Predictable Pricing
Fixed monthly cost — no surprise invoices or hidden fees
Industries Served

Managed Services Built for
Your Industry

We understand the uptime requirements, compliance obligations, and integration landscapes that matter most across Australian industries.

🛒
Retail & Food Chains
POS integrations, inventory systems, and eCommerce platform management for high-volume retail operations.
🚚
Logistics & Freight
Fleet management integrations, dispatch systems, and real-time data pipelines for logistics networks.
🏗️
Construction & EPC
Project management systems, document control platforms, and SAP integration support.
🛡️
Insurance
Claims management system support, compliance monitoring, and secure data pipeline management.
🏛️
Public Sector
Secure managed services for government agencies with strict uptime, compliance, and data sovereignty requirements.
🎓
Education & Childcare
Student management systems, NFC applications, and integrated communication platforms for education providers.
💊
Healthcare
HIPAA-aware managed services supporting clinical applications, patient data systems, and secure integrations.
💼
Professional Services
Microsoft 365 management, CRM support, and cloud infrastructure for professional services firms across APAC.
Why Lumiance

What Sets Our Managed
Services Apart

Enterprise-grade IT operations without the enterprise overhead. Here's why Australian businesses trust us to keep their technology running.

🕐
Always-On Coverage
Our monitoring never sleeps. We maintain 24/7 visibility across your entire environment — infrastructure, applications, and integrations — with documented escalation paths and defined response times for every severity level.
🔗
Deep Integration Expertise
Our team has hands-on experience integrating ERP systems, CRM platforms, Microsoft cloud products, and third-party APIs. We don't just manage your systems in isolation — we keep your entire connected ecosystem healthy.
📊
Full Transparency
No black-box support. You receive monthly performance reports, real-time incident updates, and quarterly service reviews. You always know the state of your environment and what we're doing about it.
💰
Predictable, Fixed Costs
Managed services at a fixed monthly fee means no surprise invoices when things go wrong. Budget with confidence — and save the cost of maintaining an in-house IT team with equivalent capability and coverage.
✅
Certified Microsoft Partner
As an authorised Microsoft Cloud Solution Provider, we manage your Azure, Microsoft 365, and Dynamics environments with vendor-backed credentials, direct support escalation paths, and competitive licensing options.
📈
Continuous Optimisation
We don't just maintain the status quo. Our team proactively identifies opportunities to improve performance, reduce cloud spend, and strengthen your security posture — so your environment gets better over time, not just stable.
Get Started

Ready for IT That Just
Works, Every Day?

Talk to our managed services team today. We'll assess your current environment and design a support package built around your business — with clear SLAs and a fixed monthly cost.

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