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ERP & CRM

Expert ERP & CRM Implementation
That Drives Real Business Value

Implementing an ERP or CRM system is one of the most significant IT investments your business will make. Done right, it transforms how you operate. Done wrong, it can cost years of productivity. We make sure it's done right.

Talk to an ERP Specialist View Platforms
20+
Years of ERP Experience
5
Major Platforms
7
Industries Served
End-to-End
Delivery Model
Platforms We Implement

World-Class ERP & CRM
Platforms, Expertly Delivered

We are platform-agnostic advisors — we recommend the system that best fits your business, not the one that's easiest for us to sell.

Microsoft
Microsoft Dynamics 365
The leading cloud ERP and CRM suite for mid-market and enterprise businesses. We implement and customise the full Dynamics 365 product family — from Finance & Supply Chain to Business Central and Sales.
Finance & Ops Supply Chain Business Central Sales Customer Service Field Service
SAP
SAP Business One & SAP ERP
Hands-on SAP implementation experience across SAP Business One for growing mid-market businesses and SAP ERP for complex, large-scale enterprise environments — particularly in logistics and EPC sectors.
SAP Business One SAP ERP Industry Modules Logistics EPC
Salesforce
Salesforce CRM
The world's leading CRM platform. We implement and configure Salesforce to fit your sales processes, customer service workflows, and marketing automation — including integration with your existing ERP and back-office systems.
Sales Cloud Service Cloud Marketing Cloud ERP Integration
Legacy Migration
Microsoft Dynamics NAV → Business Central
Still running Dynamics NAV? We specialise in migrating NAV customers to Microsoft Dynamics 365 Business Central — preserving your customisations, cleansing your data, and delivering a modern cloud ERP without the disruption.
NAV Migration Data Cleansing Custom Migration Cloud Uplift Training
Custom Built
Custom CRM Solutions
When off-the-shelf CRM platforms don't fit your unique customer management processes, we design and build a custom CRM from the ground up — fully integrated with your existing business systems and built to scale with you.
Custom Build Full Integration Workflow Design Reporting Scalable
Our Implementation Services

Everything You Need
For a Successful Rollout

We don't just configure software — we take full ownership of the implementation from first discovery through to post-go-live support.

🔍
Business Process Analysis & Requirements Gathering
We map your current processes, identify gaps, and define clear functional requirements before any configuration begins — ensuring the system is built around your business, not the other way around.
🏗️
Solution Architecture & Design
Our architects design the system structure, integration landscape, and technical blueprint — balancing your current needs with the flexibility to scale and adapt over time.
⚙️
System Configuration & Customisation
We configure the platform to match your workflows, build custom modules where needed, and ensure the system feels like it was made specifically for your team.
🗄️
Data Migration & Cleansing
Clean, accurate data is the foundation of a successful ERP. We plan and execute full data migration — extracting, transforming, cleansing, and loading your legacy data with full validation and sign-off.
🔌
Integration with Existing Systems
Your new ERP or CRM needs to talk to your other systems. We handle all integration design and build — connecting the platform to your existing software, third-party applications, and data sources.
🎓
User Training & Change Management
Technology only delivers value when people use it well. We provide hands-on training, documentation, and change management support to drive adoption and minimise disruption across your organisation.
🚀
Go-Live Support & Post-Implementation Review
We're on the ground with you at go-live — managing the cutover, resolving issues in real time, and conducting a post-implementation review to ensure the system is delivering on its promise.
Engagement Options
⚠️
Don't Risk a Failed Implementation
Studies show over 50% of ERP projects exceed budget or timeline. Our structured methodology, experienced team, and deep platform knowledge dramatically reduce that risk — giving you a predictable path to go-live.
Industries Served

Domain Expertise Across
Key Australian Industries

We bring industry-specific configuration knowledge, not just technical skills — meaning faster delivery and a system that truly fits your sector.

🏪
Retail & Food Chains
Multi-location inventory, POS integration, supplier management, and customer loyalty systems built on Dynamics and SAP.
🚚
Logistics & Freight
Freight management, route optimisation, warehouse operations, and real-time tracking integrated across ERP platforms.
🏗️
Construction & EPC
Project costing, procurement, subcontractor management, and compliance workflows tailored for construction and EPC environments.
🛡️
Insurance
Policy administration, claims workflow, customer relationship management, and broker portals implemented across CRM platforms.
🏛️
Public Sector
Compliance-grade ERP implementations for government bodies — covering finance, procurement, HR, and citizen service management.
🎓
Childcare & Education
Student and enrolment management, billing, attendance, and parent communications integrated through CRM and custom platforms.
Why Choose Lumiance

Why Businesses Trust Us
With Their ERP Investment

An ERP or CRM is a multi-year commitment. Choosing the right implementation partner is as important as choosing the right platform.

🏅
Real-World Platform Expertise
Our consultants have hands-on experience implementing Microsoft Dynamics, SAP, and Salesforce across a wide range of industries. We know the platforms deeply — not just in theory, but in practice.
🎯
Process-Led, Not Tech-Led
We map your business processes first. The system is configured to support those processes — not the other way around. This approach dramatically reduces post-go-live rework and user frustration.
🔄
Structured Delivery Methodology
Our proven delivery methodology covers every phase — from discovery through to post-implementation review. Milestones are clear, risks are managed proactively, and you always know where your project stands.
🌏
Local Australian Team
We're based in Australia and understand the local compliance landscape, business culture, and market conditions. No offshore handoffs for critical delivery phases — your implementation is managed locally.
🔗
Microsoft & SAP Certified
As an authorised Microsoft Cloud Solution Provider with SAP implementation experience, we hold the credentials and vendor relationships that matter — giving you access to better support, roadmap visibility, and licensing terms.
🕐
Long-Term Partnership
We don't disappear after go-live. Our managed services team provides ongoing support, system evolution, and platform upgrades — ensuring your ERP or CRM continues to deliver value as your business grows.
Get Started

Ready to Get Your ERP
Implementation Right?

Talk to one of our ERP specialists today. Whether you're evaluating platforms, planning a migration, or rescuing a stalled project — we're here to help.

Talk to an ERP Specialist View All Services